Last Updated: May 27, 2026
CUSTOM PRODUCTS
All products sold by Imaginative Realism LLC are custom-made to order using your submitted design. Because each item is produced specifically for you, we do not accept returns or offer refunds for:
- Change of mind or personal preference
- Errors in the customer's submitted design (typos, low-resolution images, color choices, etc.)
- Size selection errors made by the customer
Please double-check your design, size, and quantity carefully before placing your order.
DEFECTIVE OR INCORRECT ITEMS
If your order arrives defective, damaged in shipping, or printed incorrectly due to our error, we will gladly replace it or issue a full refund. To qualify:
- Contact us within 7 days of receiving your order
- Provide your order number and a clear photo of the issue
- We will review and respond within 2 business days
We reserve the right to request the return of defective items before issuing a replacement or refund.
SHIPPING DAMAGE
If your item was damaged during shipping, please photograph both the item and the packaging and contact us right away. We will work with you to resolve the issue.
LOCAL PICKUP ORDERS
Items selected for local pickup are available at arranged times in the Eldon/Lake of the Ozarks area. If you need to cancel a local pickup order, please contact us before the item enters production.
CANCELLATIONS
Orders may be cancelled for a full refund only if production has not yet begun. Once an item is in production, cancellations are not possible. Contact us as soon as possible if you need to cancel.
CONTACT
To request a refund or report an issue with your order:
Imaginative Realism LLC
Eldon, Missouri
[imaginativerealismllc@gmail.com]
We want you to love what you ordered. If something isn't right, please reach out — we'll do our best to make it right.